What is your return policy?
Due to the ongoing COVID-19 situation, we have extended our return guarantee to 30 days. This extended window is valid for orders placed from 1st February 2020.
If you have any questions, please contact - firstname.lastname@example.org and a member of our team will be happy to help!
Unfortunately, we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for any charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.
Orders sent back to our warehouse after the 30-day exchange or refund window has passed will be returned to the customer.